Data Center O&M Case

An Internet company is a leading online media and value-added information service provider serving China and the global Chinese community. With more than 400 million registered users worldwide and more than 1.2 billion views per day, it is the most respected Internet brand in China and the global Chinese community.

According to customer requirements, Excellent Operation and Maintenance (Beijing) Technology Co., Ltd. provides its headquarters and branches with on-site service response support from Monday to Sunday from 00:00 to 24:00.

Provide 41 field engineers and 8 emergency response engineers to provide field services.

Provide 400 hotline to provide a unified repair platform.

Provide "Excellent Operation and Maintenance IT Asset Management and Operation and Maintenance" system for statistics and management of IT related assets.

Specific delivery content：

1. Local or remote data center migration

2. Configuration and deployment of new equipment in the data center

3. Daily fault response of data center operating equipment (hardware maintenance)

4. Regular inspection of data center operating equipment

5. Data center server system and software maintenance

6. Service report

7. Construction of knowledge base