Office IT Management Case

A Network Technology Co., Ltd. is dedicated to the research, development, production, sales and service of IT infrastructure products and solutions, with complete routers, Ethernet switches, wireless, network security, servers, storage, IT management systems, and cloud management platforms And other products. There are 38 branches in China, and the company currently employs about 5,000 people.

According to customer requirements, Excellent Operation and Maintenance (Beijing) Technology Co., Ltd. provides its headquarters and branches with on-site service response support from Monday to Friday from 9:00 to 18:00 on weekdays.

Provide 26 field engineers and 5 emergency response engineers to provide field services.

Provide 400 hotline to provide a unified repair platform.

Specific delivery content：

1. Desktop equipment (desktop, notebook, printer, network equipment, etc.) selection and purchase

2. Office network equipment configuration and deployment

3. Daily operation and maintenance of office equipment (hardware maintenance, software maintenance, application management)

4. Regular hardware inspections of desktop equipment (desktops, notebooks, printers, etc.)

5. Desktop-level system and software maintenance

6. Service report

7. Construction of knowledge base